Hotel is the face of the city for guests. The impression that the guest receives from the visit largely depends on the little things. Moreover, if a person does not book a number in advance and looking for an overnight stay on the spot, it is important to convince a potential client that it is this hotel that can offer good conditions. In the modern services market, competition is extremely high, it is necessary to use every chance to lure guests.
What does a person pay attention to when he enters the hall and looks around? First of all – on the administrator table. Neat folders with a large number of papers indicate that the hotel respects customers. The guest will be happy to rent a number, as he will be sure that he can at any time turn to the staff for help. Guests, leaving the rooms, will also note that the hotel employees are carefully related to information, and, therefore, staying in the hotel will not be overshadowed by unpleasant surprises. When the guest will need to visit the city again, he will no longer doubt the choice of the hotel – a business card that at one time migrated from the client’s pocket will remind the guest of the phone number.